About Us

Independent Merchant Services is based in northwest England and was established in 2012 by our Managing Director who found the experience of reviewing merchant service costs frustrating and time consuming.

He searched the web to compare card fees and whilst there was no shortage of comparison websites, none gave him the information needed to find the most reliable and competitive card payment providers and the best package to suit the business he ran.

Instead he was inundated with call centres, confusing pricing, additional charges in the small print, and pushy sales agents all trying to sell him their “deal”.

So he set up Independent Merchant Services to offer a quick simple and effective way of sourcing the right provider, the best offers to suit each business owner and the “peace of mind” to know that the approved payment provider will give excellent service all through the agreement.

Since then we have helped tens of thousands of business owners find the best merchant services solutions to suit their businesses and together process over a billion pounds of card transactions through the approved acquiring banks.

Our buying power means that your voice is amplified through us and if there are any issues during the contract with the provider, we can be contacted at all times to help resolve any issues you may have.

We are totally independent and have direct access to 90% of the UK’s leading acquiring banks. Whilst we have our preferred payment providers, we have no allegiance to any of them so contact us and get an independent opinion.

All our preferred providers are tried, tested and approved not just on price, but also the quality of their after sales service, their terminals and the nature of their contracts.

We are our own self-appointed regulator to the selective list of approved merchant services providers built on the criteria of competitive pricing and excellent after sales service to the merchant. If these acquiring banks cannot resolve any issues you may experience during your agreement with them, we would have no hesitation in removing them from our list of approved providers.