Independant Merchant Services
Frequently asked questions
What if I want to change providers?
If you give us the OK to proceed, we will manage the whole process of switching providers seamlessly and hassle-free. Helping business owners switch payment providers is all we do every day of the week.
Who is my agreement with?
Your agreement is directly with the payment provider you choose, but if you choose one of our approved providers, then we are always one call away in the event you have an issue with the provider during your agreement with them.
How does Independent Merchant Services make money?
Our services to you are free, but if you choose to take an offer from one of our recommended providers, we receive an introducer commission directly from them. Of course, if we are unsuccessful in helping you find the best deal, we will receive nothing.
What do you do with my personal details ?
We are registered with the ICO (Information Commissioner’s Office reference ZA666396), and we do not share your information with any third parties without your prior consent. For more information, please see our privacy policy.
How can you save us money?
Our sole reason for being in business is to help merchants get the information they need to save money on their card fees in the quickest and simplest way possible.
How quickly does the money reach my bank account?
Depending on the providers, transaction payment funds can reach your bank same day. If your business is in a high-risk sector, there may be a funding delay/deferred settlement, depending on the payment provider and the nature of the payments.
Is switching payment providers a simple process?
Yes, we manage the whole process from start to finish, and like switching energy providers, it’s seamless and hassle-free with no interruption to your business.
How do I start the process of switching payment providers?
To start switching payment providers, contact us for a FREE consultation. We will analyse your current payment processing setup, provide you with competitive credit card processing quotes, and handle the transition to ensure a seamless switch with minimal disruption to your business.
Who do I contact if I have a complaint about my provider?
Your contract is with the card provider’s after-sales team, but in the event they are unable to meet your satisfaction criteria, please report the complaint to us. We will step in to try and help you resolve the matter.
How long does it take to switch providers?
Most applications take around 3 days for the bank’s underwriting to approve and then two days to send out terminals. The provider that offers the quickest delivery isn’t always the most competitive.
What are the benefits of switching credit card processing companies?
Switching credit card processing companies can lead to lower fees, better customer service, and more advanced technology. By evaluating multiple providers, businesses can find a solution that offers more competitive rates and better overall service tailored to their specific needs.
Isn’t it cheaper to go directly to the providers myself?
We use our group buying power to get better rates than a single business would achieve on its own, and we are confident we can achieve much more competitive rates than most business owners can direct.
The market is always changing and we are usually the first to hear about the latest genuine offers from the major card providers. Of course, in the unlikely event that you have a better deal, let us compare like for like. We don’t like to be beaten.
How can I get accurate credit card processing quotes?
To get accurate credit card processing quotes, provide us with details about your business, current transaction volumes, and existing rates. We will compare offers from leading providers to find the most competitive and suitable option for your business.
We’re here to help. If you can’t find what you’re looking for,
please request a callback or give us a call.