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Tyl by NatWest Review
Discover how Tyl by NatWest offers reliable payment solutions for UK businesses in this comprehensive Tyl by NatWest review.
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Tyl by NatWest Merchant Services
Tyl by NatWest provides payment tools that help UK businesses accept cards online and in store. Tyl is a payment solution provided by NatWest Bank, a major UK financial institution known for its reliability and strong banking credentials. This NatWest review gives you a clear picture of what Tyl offers, how it works and whether it suits your needs. The aim is to help merchants understand fees, features and practical benefits so you can make an informed choice about this NatWest payment solution.
What Tyl by NatWest Offers
Tyl by NatWest enables businesses to accept card payments across multiple channels, including in-person, online, and by phone. The platform supports SMEs and larger merchants with secure online gateways, next business day settlements and contactless payment options. Transactions are processed through NatWest’s banking infrastructure with smartphone integration and traditional card machine support. The NatWest offer includes a range of payment solutions and card machine options tailored to different business needs.
Key Features of Tyl by NatWest
Tyl by NatWest is a versatile card payment solution designed to meet the needs of UK businesses, offering a seamless way to accept payments across multiple channels. Whether you operate a small business or a larger enterprise, Tyl provides reliable tools to take payments in person, online, and over the phone, all backed by NatWest’s trusted banking infrastructure. With a focus on security, speed, and flexibility, Tyl supports contactless cards, mobile payments, and integrates easily with existing business systems to help streamline your payment processes. Tyl's payment system is a secure and versatile solution for processing transactions across multiple channels, including seamless website integration and secure payment links for businesses without e-commerce platforms.
- Supports face-to-face payments with countertop and mobile card terminals, including built-in receipt printers and Ethernet for fixed locations.
- Enables contactless payments via NatWest Tap on iPhone and Android without extra hardware.
- Offers online payment gateways, direct payment links, and virtual terminals for secure phone payments.
- Ensures PCI compliance with end-to-end encryption and PCI DSS certification.
- Provides free access to the Tyl Portal for transaction management and reporting.
- Accepts major digital wallets like Apple Pay, Google Pay, and Samsung Pay.
- Delivers next business day settlements to improve cash flow.
- Offers UK-based customer support with Relay UK accessibility options.
Security and Compliance
Tyl by NatWest appeals to businesses seeking robust security and compliance for their payment operations, delivering protection that meets the highest industry standards for every transaction. The platform suits companies needing full PCI DSS compliance, ensuring it handles cardholder data according to the rigorous Payment Card Industry Data Security Standard.
Whether you're running card machines, using NatWest Tap for mobile transactions, or accepting payments through online gateways, all data benefits from comprehensive end-to-end encryption (E2EE). This security approach is ideal for businesses wanting to protect both their operations and customers from data breaches and fraud, while streamlining the often complex process of maintaining PCI compliance.
Tyl by NatWest gives businesses the confidence to process payments knowing their systems align with current security protocols and regulatory requirements.
Digital Wallets and Mobile Payments
Tyl by NatWest delivers a comprehensive merchant service solution designed for businesses seeking to accept diverse digital wallet ecosystems and advanced mobile payment technologies, including Apple Pay, Google Pay, and Samsung Pay. This merchant flexibility ensures seamless acceptance of contactless transactions directly from customers' smart devices and wearables, whether deployed through traditional card processing terminals or the innovative NatWest Tap to Pay application.
The NatWest Tap solution transforms standard mobile devices into sophisticated payment terminals, enabling direct contactless transaction acceptance without additional hardware infrastructure, particularly attractive to mobile vendors and delivery-focused enterprises.
Beyond face-to-face transaction capabilities, Tyl by NatWest provides robust online payment processing through direct payment links and virtual terminal solutions, streamlining telephone orders and website-based transactions. This integrated payment ecosystem ensures businesses can effectively serve today's diverse customer preferences across in-person, digital, and mobile commerce channels while maintaining operational efficiency and scalable growth potential.
Pros and Cons
Tyl by NatWest offers several advantages and some limitations that businesses should consider. It provides competitive transaction rates, no monthly service fees, and next business day settlements, with UK-based customer support. However, while there are no monthly service fees, transaction fees and data charges from network providers may still apply (fees apply). Monthly charges may also be relevant for certain plans or high-volume businesses, so it's important to review the full pricing structure. Most businesses with typical transaction volumes will find the service advantageous. However, the service is only available to UK businesses, requires a UK business bank account for eligibility, and the application process can take several business days for approval.
Advantages
- Competitive transaction rates
- No monthly service fees
- Next business day settlements
- UK-based customer support
- Supports multiple payment channels (in-person, online, phone)
- Secure and PCI compliant payment processing
- User-friendly Tyl Portal for transaction management
Disadvantages
- Limited to UK businesses only
- Requires a UK business bank account
- Application processing can take multiple business days
- Some features may not suit very small or micro businesses
Pricing
The pricing model works on a transaction percentage plus fixed fee structure. Some plans may include a monthly fee for card machine rental or online payment subscriptions, depending on business needs.
Standard rates apply for UK and European card payments, with no monthly service charges. Tyl by NatWest does not require a monthly hire fee for certain mobile payment solutions, offering a cost advantage for businesses.
Custom fees are available for businesses with high transaction volumes, though exact rates depend on individual business circumstances. NatWest charges are consistent across transaction types, and personalised quotes are available to suit specific business requirements.
When comparing hardware options, the PAX A80 is considered one of the cheapest card machines for businesses seeking affordability.
Who Tyl by NatWest Suits
Tyl by NatWest benefits most UK-based small to medium enterprises needing flexible payment acceptance. The service works well for businesses wanting next business day settlements, those preferring no monthly fees and companies requiring both online and in-person payment capabilities with reliable UK customer support. Compared to other providers, Tyl offers faster payout timeframes and a wider range of payment options, giving businesses an advantage over competitors with slower settlements and more limited payment methods.
Industry Use Cases
Tyl by NatWest works for retail stores with countertop machines, hospitality venues needing portable devices, ecommerce businesses requiring online gateways, professional services using virtual terminals and telephone order businesses processing payments through secure webpages during customer calls.
While Tyl by NatWest integrates with some POS systems, it may lack advanced POS software features such as inventory management and customer loyalty programmes.
Getting Started with Tyl by NatWest
Getting started with Tyl by NatWest is engineered for tech-enabled businesses seeking streamlined payment acceptance with minimal friction. To establish your Tyl merchant account, your operation must be UK-based and actively trading. You must demonstrate annual revenue exceeding £100,000 and maintain a business banking relationship with NatWest or any recognised UK financial institution.
Once your application is submitted and eligibility verification is complete, you'll receive your cutting-edge card machines alongside comprehensive setup documentation. These are typically delivered within just a few business days.
Tyl by NatWest provides an ecosystem of resources designed to support your onboarding journey. This includes interactive video tutorials, detailed step-by-step implementation guides, and highly responsive customer support infrastructure.
With your system operational, you'll benefit from next business day settlements, significantly enhancing your cash flow management and reducing payment administration overhead. Whether you're processing face-to-face transactions, digital payments, or telephone orders, Tyl by NatWest delivers the comprehensive toolkit and dedicated support infrastructure essential for launching your payment acceptance with complete confidence.
Alternatives to Tyl by NatWest
When exploring merchant services, several alternatives to Tyl by NatWest are worth considering, each offering unique features and pricing structures tailored to different business needs.
Leading Alternatives to Tyl by NatWest
Takepayments
Takepayments is known for its robust EPOS integrations and comprehensive payment solutions, catering especially to businesses that require advanced inventory and staff management features. Their pricing is competitive, with a focus on flexibility and scalability for growing enterprises.
Dojo
Dojo provides simple and transparent pricing with no long-term contracts, making it an attractive choice for small to medium-sized businesses. It offers user-friendly mobile card machines and efficient customer support, ideal for mobile vendors and businesses on the move.
Worldpay
Worldpay offers extensive global payment processing and a variety of hardware options. Its Clover Flex terminal provides access to the Clover app marketplace, adding digital payment features and integrations. With support for multiple payment methods and detailed reporting, Worldpay suits businesses with diverse sales channels and higher transaction volumes.
Choosing the right payment provider depends on your business size, transaction volume, and specific needs. Comparing these alternatives alongside Tyl by NatWest can help you find the most cost-effective and feature-rich solution for your UK business.
Integration and Technical Setup
Merchants connect Tyl systems through straightforward setup processes taking 5-10 business days. Requirements include UK business bank accounts, being over 18 years old and meeting standard eligibility criteria. The platform integrates with websites, POS systems and mobile devices with support from the Tyl team.
Customer Reviews and Reputation
General sentiment shows positive reception for Tyl’s user-friendly interface, competitive pricing and reliable security features. Customers appreciate the UK-based support team and next business day settlements, with high ratings on review platforms and strong recommendations from existing users.
How Independent Merchant Services Supports UK Businesses with Payment Gateway Selection
At IMS, we serve as an independent adviser to UK businesses seeking the right payment gateway by offering:
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FAQs about Tyl by Natwest
Here are 10 common questions and answers about Tyl by Natwest
The setup process typically takes 5 to 10 business days. This includes application approval, equipment delivery, and activation. Providing all necessary documentation promptly can help speed up the process.
Tyl is available to most UK businesses that have a UK business bank account and meet NatWest's standard eligibility criteria. Applicants must be over 18 years old and operate within the UK market.
Transaction fees start at 1.39% plus 5p for UK and European personal cards. Custom pricing may be available for businesses with higher transaction volumes. There are no monthly service fees as standard.
Tyl offers next business day settlements for most UK businesses, helping improve cash flow. NatWest customers may benefit from even faster access to funds.
To lower your Tyl card processing fees, review your transaction patterns and contract terms. Independent Merchant Services can help by comparing top UK payment providers to find you better rates and save money. Book a free 5-minute call today to get expert advice tailored to your business.
Yes, Tyl supports contactless payments via card machines and also through NatWest Tap on iPhone and Android devices, allowing you to accept contactless payments directly without extra hardware.
Yes, Tyl offers secure online payment gateways, direct payment links, and virtual terminal processing for phone transactions, enabling businesses to accept payments through multiple channels.
Tyl is transparent about fees, with no monthly service charges for standard accounts. However, some plans for high-volume businesses may include custom authorisation fees and PCI compliance charges.
Tyl customers have free access to the Tyl Portal, an online dashboard that provides transaction management, reporting, and analytics updated hourly for effective business oversight.
Support is available Monday to Saturday from 8am to midnight and Sunday from 9am to 5pm. Accessibility services like Text Relay are offered to assist customers with hearing or speech impairments.
Get a Comparison
Compare Tyl by NatWest with other payment providers to find the best solution for your business needs and ensure you’re getting competitive rates and suitable features. When you compare UK payment gateways, you can uncover options that offer lower transaction fees, better customer support, and advanced features like EPOS integration and marketing tools tailored to your business.
Making the right choice in payment processing is crucial for managing costs and improving cash flow. Whether you operate a retail store, run an online business, or provide services over the phone, comparing providers helps you identify the payment solution that fits your unique requirements.
Take advantage of expert advice and free comparison services to evaluate Tyl by NatWest alongside other top UK payment gateways. This way, you can confidently select a provider that offers transparent pricing, reliable technology, and excellent customer service.
Get started today by comparing UK payment gateways to find the most cost-effective and feature-rich option for your business. Don’t settle for less, ensure your payment processes are streamlined and your fees are competitive.
Roger Milne Founder and CEO of Independent Merchant Services, has helped UK businesses access better payment gateways and lower transaction costs since 2012 through transparent advice and exclusive provider rates.
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